It’s often the case if customers are having issues with things like images not loading or problems when bidding it’s often caused by the browser they are using. These need to be cleared on a regular basis to implement any changes that may have occurred since their last visit to the website.
Our website is under constant development to improve the auction system and there will be changes between auctions so it’s always best to clear your data.
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
Clear all cookies, site data, and cache Firefox
- In the Menu bar at the top of the screen, click Firefox and select Preferences. Click the menu button and select Options Preferences. Click the menu button. …
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Click the Clear Data… button. …
- Click Clear.
Clear all cookies, site data, and cache In Microsoft Edge
Select Settings and more > Settings > Privacy, search, and services. Under Clear browsing data, select Choose what to clear. Under Time range, choose a time range. Select the check box next to each data type you’d like to clear, and then select Clear now.
All other browsers will give these instructions if you use a search engine online.
This is good practice anyway to stop unwanted tracking that can slow down your device. So if you are experiencing any abnormal behavior it’s always best to do this first before contacting us.
Q: I can’t access some of the member’s pages, forums, etc.
A: This is something we are aware of, that is affecting a small number of members and it will be fully addressed after the first auction. Unfortunately, we didn’t get time to solve the issue fully but did partially solve the problem so these members could bid.
Q: Why haven’t the auctions started at the same time:
A: There is a gap of 1 minute between each auction starting so they don’t all close at the same time and can run the full 72 hrs (3days)
Q: What’s the difference between pending auctions and Live auctions?
Q: How do I upgrade and downgrade or cancel my account?
A: Go To – MyAccount Page – Side tab click Members Account – Click subscriptions – Change Plan or Cancel
Q: Antique Tools Auction Catalogues loading slowly:
A: This may be for a couple of reasons but will usually load if the user refreshes the page (f5 key).
If you are on this page it’s likely you haven’t found the answer to your question so please get in contact by sending us an email, this can be found on our contact page.
I will set up a support forum for members so others can gain instant access to the solution if they have the same question.
Q: issues with bidding on our auction.
A: This is usually due to not maintaining your subscription. Read more here